• What if my student's username and password don't work in Canvas, and I've already checked for wifi issues and tried restarting the device?

  • What if my student can't get into a Webex meeting for a class, and I've already checked the wifi connection and tried restarting the device?

  • What if my student can't get into a Google Hangout/Meet and I've already checked the wifi connection and tried restarting the device?

  • What if my student can't get logged into PowerSchool and I've already checked for wifi issues and tried restarting the device?

  • What if my student can't get logged into Clever and I've already checked for wifi issues and tried restarting the device?

  • What if my student can't get logged into ST Math or Scootpad/Mosaic and I've already checked for wifi issues and tried restarting the device?

  • What if my microphone is not working in Google Meet or Webex or Conferences?

  • What if our Chromebook looks like it is connected to the wifi but it's not connected to the internet, and we've already checked our wifi router.

  • My student's Chromebook won't turn on.

  • What do I do if my student's school device (Chromebook, iPad) gets physically broken (such as, screen cracked, casing broken open)?