Technology FAQ for Students and Families

Follow these directions to create a Parent Observer Account in Canvas.

1. Make sure they're using their normal DCS username and password (not their full email address)

2. Make sure they are going to the DCS Canvas login and not someone else's. Our login page is delawarecityschools.instructure.com 

3. Check the Canvas Status Page to see if it's a widespread problem with Canvas that they are working on

1. Make sure the student is going to the meeting through the class's Canvas page, where they click on the Hangout/Meet link that the teacher has posted.

2. Make sure they are going to the meeting at the correct time. Students cannot enter a meeting unless the teacher is there. If there is some question about the meeting time, email the teacher.

3. Make sure there are no other Gmail accounts logged into that device. If there are, log out of them, restart the device, and try again.

4. Check Google's status page to see if there is a widespread issue they are working on. If not, email the helpdesk at dcshelpdesk@delawarecityschools.net

1. Make sure they're using their normal DCS username and password

2. Make sure they are going to the DCS PowerSchool login and not someone else's. Our login page can be found at the DCS website's Parent Student Portal

1. Make sure they're using their normal DCS username and password (not their full email address)

2. Make sure they are going to the DCS Clever login and not someone else's. Our login page can be found at the DCS website's Parent Student Portal

3. Check the Clever Status Page to see if it's a widespread problem with Clever that they are working on

4. Email our helpdesk at dcshelpdesk@delawarecityschools.net

1. Make sure they are logging in through the Clever portal.

2. If there is still an error of some kind, take a screenshot or photo of it and email helpdesk at dcshelpdesk@delawarecityschools.net

Try these suggestions from the Google Chrome Help website

1. Go to the wifi settings (gear wheel, bottom right after clicking where the time is) then disconnect from the wifi and choose "forget" . Then choose your wifi again from the list and it should ask for your wifi's password . You may have to do it a few times sometimes before the password window comes up.

2. If you still can't get the Chromebook's internet connection to work, email our helpdesk at dcshelpdesk@delawarecityschools.net

1. Plug it in and leave it for about an hour. Make sure the outlet is live and the plug is all the way in.

2. Unplug the device and hold the power button down for at least 30 seconds.

3. Hold down the refresh button (top row, circular arrow key) and power button at the same time for a couple of seconds, then let go of both. The device should turn back on in about 15-20 seconds.

4. If it does not, plug in the device and do step 3 again.

5. If it still won't turn on, contact your student's home school to ask for a replacement.

Call your student's home school.